Reformasi Birokrasi dan Penerapan Good Government Governance serta implikasinya terhadap Kinerja Pegawai dan Kualitas Pelayanan

  • Ali Effendi Dinas Peternakan Cirebon
Keywords: Bureaucracy reform, leader skill, good government governance, employee performance, service quality

Abstract

The purpose of this research was obtained empirical evidences and found the intelligibility of the phenomenon of the effect of bureaucracy reform, leader skill, and good government governance implementation to employee performance and to observe how it’s implication to service quality. The research was conducted at five one-stop licencing service agencies at four regent, that are Cirebon, Kuningan, Indramayu and Majalengka, and  Cirebon City with 120 sample. The research method used descriptive and verification method. The independent variables were : bureaucracy reform (X1), leader skill (X2), and good government governance implementation (X3).  Employee performance (X4) as intervening variable and the dependent variable was service quality (Y). SEM analysis was used to examine the models and hypothesis.

The result of this research showed that  bureaucracy reform significantly affected on employee performance,, leader skill significantly affected on employee performance, good government governance implementation significantly affected on employee performance Employee performance significantly affected on service quality.

References

A. A. Anwar Prabu Mangkunegara. 2006. Evaluasi Kinerja Sumber Daya Manusia. Jakarta: Refika Aditama.
Alihfiulahtin Utaminingsih. 2007. Pengaruh Budaya Organisasi Terhadap Kepercayaan dan Komitmen Pada Organisasi. Jurnal Telaah Bisnis. Volume 8 No.1. pp.43-61.
Erry Riana Hardjapamekas. 2003. Jurnal Reformasi Birokrasi Sebagai Syarat Penegakan Dan Pemberantasan KKN.
Eva Maulina. 2008. Kewarganegaraan : Good Governance. Modul XII. Jakarta : Universitas Mercu Buana.
Ferdinand, Augusty. 2002. Structural Equation Modeling Dalam Penelitian Manajemen. Aplikasi Model-Model Rumit Dalam Penelitian Untuk Tesis Magister & Disertasi Doktor. Semarang : BP UNDIP.
_________________. 2005. Structural Equation Model dalam Penelitian Manajemen. Edisi 3. Semarang : Badan Penerbit Universitas Diponegoro.
Flippo, Edwin B. 2001.Manajemen Personalia, Alih Bahasa Moh. Masud, Edisi Keenam, Jilid Kedua, Erlangga, Jakarta.
Herman Darwis. 2009. Jurnal Keuangan dan Perbankan : Corporate Governance Terhadap Kinerja Perusahaan. Vol. 13. No.3 hal. 418-430.
Higson, Andrew. 2003. Corporate Financial Reporting: Theory and Practice. London : SAGE Publication Inc.
Keban, Yeremias T. 2004. Enam Dimensi Strategis Administrasi Publik Kosep, Teori dan Isu. Yogyakarta : Gava Media.
L.P.Sinambela. 2008. Reformasi Pelayanan Publik : Teori, Kebijakan dan Implementasi, Jakarta:Bumi Aksara.
Men-Pan Nomor 63/KEP/M.Pan/7/2003 tentang pelayanan publik.
Miftah Thoha. 2002. Perspektif Perilaku Birokrasi. Dimensi-dimensi Prima Ilmu Administrasi Negara. Jilid 2. Jakarta : PT Rajagrafindo Persada.
__________________. Jurnal Reformasi Birokrasi Pemerintah (Seminar Good Governance). Yogyakarta : Ilmu Administrasi publik Universitas Gajah Mada.
Moon, M Jae. 2000. “Organizational Commitment Revisited in New Public Management,” Public Performance & Management Review. Vol.24. No.2. pp. 177-194.
Muchdarsyah Sinungan, 2005, Produktifitas, Apa dan Bagaimana, PT Bina Aksara : Jakarta.
Packard, Thomas. 2009. Leadership and Performance in Human Services Organizations. Chapter 7. pp.143-164.
Robbins, S. P., & Judge, T. A. (2007). Organizational behavior. 12th edition. Upper Saddle River, NJ: Prentice-Hall.
Sharma, Jai Prakash. Bajpai, Naval. 2010. Organizational Commitment and its Impact on Job Satisfaction of Employees: A Comparative Study in Public and Private Sector in India. pp.7-19.
Siagian, Sondang P. 2009. Manajemen Sumber Daya Manusia. Jakarta: PT. Bumi Aksara.
Stoker, Gerry. 2004. New Localism, Participation and Networked Community Governance. University of manchaster : IPAG.
Susetyo Darmanto. 2011. Media Ekonomi dan Manajemen : Analisis Pengaruh Kualitas Layanan dan Fasilitas Ekspor Terhadap Kepuasan dan Loyalitas Pelanggan Jasa Containership Regional Container Line (RCL) Semarang. Vol.24 No.2. pp.1-16.
Tjiptono, Fandy 2007, Pemasaran Jasa, Malang: Banyumedia Publishing.
UU Nomor 25 Tahun 2009 tentang pelayanan publik.
Undang-Undang Nomor, 32 Tahun 2004 Tentang Pemerintahah Daerah.
Undang-Undang Nomor, 33 tahun 2004 tentang perimbangan keuangan antara Pemerintahan pusat dan daerah.
Undang-Undang Nomor, 43 Tahun 1999 yang mengubah UU No.8 Tahun 1974 Tentang Pokok-Pokok Pegawaian.
Wasistiono, Sadu. 2004. Kapita Selekta Manajemen Pemerintahan. Fokus Media, Bandung.
Widanarni P., Aida A.M. 2007. The Influence Of Board Structure On Firm Performance. Pp.1-43.
Published
2014-06-30